Muttu

Globalization and rapid technological advances create intractable invisible anxiety plaguing modern people, a mental torment with no medical cure. Our founder once sank into prolonged emotional darkness, until natural crystals balanced chaotic thoughts and pulled her out of despair with their unique energy field.

We soon realized anxiety, unease and separation stress are never exclusive to humans. Pets are beloved family members who are equally sensitive; separation and environmental shifts easily trigger their emotional distress.

Muttu infuses luxury pet accessories with natural crystal healing vibrations to soothe furry companions’ negative emotions.
May humans and their pets live gracefully, calmly and confidently side by side.

FAQ

HOW LONG DOES IT TAKE TO GET MY PRODUCTS?

All orders are shipped from Guangzhou, China. 

Some of our products are made to order. We have an estimated shipping time of 2 to 5 business days after purchase confirmation and payment verification. 

The delivery time could vary depending on your location and in case of any issues with our carrier or in customs.
IS THERE FREE SHIPPING?

Free international shipping is available on orders over USD 200 for most countries. 

Orders shipping to Argentina, Bahamas, Barbados, Bolivia, Chile, Colombia, Costa Rica, Ecuador, and Uruguay qualify for free shipping on orders over USD 300.

Orders shipping to Brazil and Monaco qualify for free shipping on orders over USD 800, as shipments to these destinations can be sent only via commercial couriers (DHL or FedEx). Customers are responsible for coordinating customs clearance directly with the courier and for paying any applicable import duties and taxes incurred.
HOW MUCH DOES IT COST?

Shipping rates can vary depending on your region and are calculated at checkout.
DO YOU OFFER RETURNS AND REFUNDS?

Our goal is to ensure that you are completely satisfied with your purchase. We provide options for both returns and size exchanges under specific conditions, as detailed below. Please review our policy carefully to understand how you can proceed should you require a return or an exchange.
EXCHANGE POLICY

Eligibility for Exchange: We offer a one-time size exchange on products that do not meet your sizing expectations. To qualify for an exchange, the product must be in its original, unworn condition with all tags and packaging intact.

Exchange Period: Requests for size exchanges must be made within 7 days of the package delivery day.

Process for Exchange:

  1. Contact Us: Please email our customer service team at muttu.official@hotmail.com to initiate the exchange process. Include your order number and the desired new size.
  2. Return Shipping: You are responsible for the cost of shipping the product back to
    us (Guangzhou,China). Please use a trackable shipping method to ensure the safe return of your item.
  3. Inspection and Dispatch: Upon receiving the returned product, it will undergo an inspection. If it meets our conditions, we will process the exchange and ship the new size to you. You need to cover the shipping costs of the exchanged item.
RETURN POLICY

Eligibility for Return: Returns are accepted if the product is unworn and in its original condition, including packaging and tags.

Return Period: Returns must be initiated within 7 days from the delivery date.

Restocking Fee: There is a 25% restocking fee on the original purchase price for returned items.

Process for Returns:

  1. Notification: Contact our customer service at muttu.official@hotmail.com within the 7-day period to start the return process.
  2. Shipping Product Back: You are responsible for the return shipping costs. The item must be packed securely and sent back using a trackable shipping service.
  3. Refund Issuance: Once we receive and inspect the returned product, we will issue a refund minus the 25% restocking fee and shipping costs. Refunds will be processed in the original form of payment.
WHO PAYS THE SHIPPING COSTS IN THE CASE OF A REFUND WHEN THE ORDER HAS FREE SHIPPING?

In cases with free shipping, customers are liable for the shipping fee if the product is refunded.
NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

Please note that certain items may be ineligible for return or exchange due to hygiene or personalisation considerations. All personalised products are final sale and cannot be returned or exchanged. Any additional exceptions will be clearly indicated on the relevant product page.