Legal notice

Welcome to Muttu! The terms “we”, “us” and “our” refer to Muttu. Muttu operates this online store and website, including all order-related information, content, features, tools, products and services, to deliver a tailored shopping experience to you (the Customer), collectively referred to as the “Service”. This store is powered by Shopify, which enables us to provide the Service to you.
These Terms of Service, together with all policies referenced herein, are collectively the “Terms”. They set out your rights and obligations when you use our Service. Please read them carefully as they contain important legal provisions, including disclaimers and limitations of liability.
By accessing, browsing or interacting with our Service, you acknowledge that you agree to be bound by these Terms and our Privacy Policy [Insert Link]. If you do not accept these Terms or the Privacy Policy, you must not access or use our Service.

Section 2 – Our Products

We make every reasonable effort to display our products and services accurately on our store. Due to differences in customer device models, screen color calibration and display settings, the color and appearance of physical goods may visually differ from on-screen previews. We do not guarantee that product visuals displayed online will match physical items exactly.
We do not warrant that the appearance or quality of any product will meet your subjective expectations.
All product descriptions, specifications and inventory information are for reference only. We reserve the right to update and revise product descriptions for new, unsubmitted orders. Any fully paid orders placed prior to such revisions shall remain unaffected. We reserve the right to discontinue any product at any time and limit purchase quantities for individual users or geographic regions, and we will post relevant updates on our website.

Section 3 – Orders

Submitting an order constitutes an offer to purchase. Muttu reserves the right to accept or decline any order for legitimate commercial reasons. A binding sales contract is only formed once we receive and process your full payment. Please verify all order details before submission.
We may cancel a fully paid order only under the following circumstances:
  1. You provide false or inaccurate personal information;
  2. You place bulk orders for resale or cross-border arbitrage;
  3. There exists a critical system error regarding inventory levels;
  4. Your payment triggers fraud or unauthorized chargeback risks;
  5. You violate any provision of these Terms.

    We shall not unilaterally cancel any fully paid order without reasonable grounds.
If we reject, adjust or cancel your order, we will notify you via the email address, billing address or phone number you provided at checkout.
All returns and exchanges are governed exclusively by our Return & Refund Policy [Insert Link]. You warrant that all products purchased are solely for your personal or household use and shall not be used for commercial bulk resale or cross-border trafficking.

Section 4 – Pricing & Billing

All price adjustments, discounts and promotions shall only apply to new orders submitted after the effective date of the change. Prices for fully completed, paid orders will not be modified retroactively. The price applicable to your order is the price displayed at checkout, which will be restated in your order confirmation email. Unless explicitly noted otherwise, displayed prices exclude all applicable taxes, shipping fees, processing charges, customs duties and import levies.
Prices displayed on our online store may differ from prices at physical retail locations or third-party reseller platforms. If the terms of any limited-time promotion conflict with these Terms, the promotion’s specific rules shall prevail.
You must maintain complete, accurate and up-to-date shipping, payment and account information, including your email address and credit card expiry date, to facilitate seamless transaction processing and communications. You warrant that all payment card information you submit is genuine, that you hold valid authorization to use the card for purchases, and that you will pay the full amount owed including product fees, shipping charges and all applicable taxes.

Section 5 – Shipping & Delivery

All delivery timelines are estimated only and are not guaranteed.

We shall not be liable for any compensation for delivery delays caused by third-party carriers, customs clearance procedures, force majeure events or other factors outside our reasonable control.
If delays arise directly from our operational errors including insufficient stock preparation, packing mistakes, missing items or incorrect shipments, you may submit a service request under our Return & Refund Policy.
Risk of loss and title to products transfer to you immediately upon handover of goods to the designated shipping carrier.

Section 6 – Intellectual Property

Our Service, including without limitation all trademarks, branding, text, visuals, images, graphics, product reviews, videos, audio files, as well as their layout, selection and arrangement, is the exclusive property of Muttu, its affiliates and licensors, and protected by United States and international patent, copyright and other intellectual property laws.

Section 7 – Optional Third-Party Tools

You may be granted access to third-party tools integrated within our Service. We do not monitor, control or exercise any oversight over such third-party tools.
You acknowledge and agree that we provide access to these tools on an “as-is” and “as-available” basis without any representations, warranties, conditions or endorsements of any kind. We accept no liability whatsoever arising from or related to your use of optional third-party tools.
Your use of any third-party tools available on our website is entirely at your own discretion and risk, and you must review and accept the separate terms of service issued by the relevant third-party provider. We may launch new features, tools and resources as part of the Service in the future; all such new offerings shall also be subject to these Terms.

Section 8 – Third-Party Links

Our Service may contain materials and hyperlinks leading to websites owned or operated by external third parties (including embedded third-party plugins). We do not review or verify the accuracy or content of any third-party website you choose to visit. You access external third-party sites entirely at your own risk.
We shall not be liable for any damages or losses incurred when you visit third-party websites or purchase, use products, services or content hosted on such platforms. Please carefully review the independent terms and policies of any third party prior to completing any transactions. All complaints, claims and inquiries relating to third-party goods and services must be submitted directly to the relevant third-party operator.

Section 9 – Relationship with Shopify

[Merchant Note: Do not delete or modify this section, as it accurately defines the relationship between Shopify and this store.]
Muttu is powered by Shopify to deliver our Service to you. However, all sales and purchases made through our store are transacted directly with Muttu. By using the Service, you acknowledge and agree that Shopify shall bear no liability for any aspect of transactions between you and Muttu, including any injuries, damages or losses arising from purchased goods or services. You hereby fully release Shopify and its affiliates from all claims, damages and liabilities arising out of or connected to any purchases or interactions with Muttu.

Section 10 – Privacy Policy

All personal data collected via our Service is governed by our Privacy Policy, accessible at [Insert Link]. Certain personal information may also be subject to Shopify’s Privacy Policy, available at [Insert Link]. Your use of the Service confirms that you have read and understood our Privacy Policy.
As our store is hosted on Shopify’s infrastructure, Shopify will process your personal data related to your access and usage of the Service to operate, maintain and improve the platform. Information you submit via our Service may be transmitted to Shopify and third-party processors located outside your country of residence to fulfill service obligations. Please review our Privacy Policy [Insert Link] for full details on how Muttu, Shopify and our partners collect, store and utilize your personal information.

Section 11 – Feedback

All comments, suggestions, photos, text reviews and other materials you submit to us are collectively defined as “Feedback”. You grant Muttu a non-exclusive, worldwide, royalty-free license to use such Feedback solely for store display, product optimization and routine store marketing operations.
Restriction: We shall obtain your separate written consent before using your Feedback photos or text in paid advertising or offline commercial materials. You may email us at any time to request full removal of all Feedback you have submitted.
You warrant that you hold full intellectual property rights to all submitted Feedback, that the content does not infringe third-party rights, contains no defamatory language or malicious malware, and does not impersonate any other individual or entity. We are under no obligation to treat Feedback confidentially, provide monetary compensation for submissions, or respond individually to every piece of Feedback. We reserve the right to remove Feedback that is unlawful, infringing or offensive in our sole judgment, and we assume no legal responsibility for content posted by users.

Section 12 – Errors, Inaccuracies and Omissions

Our website may contain typographical errors, inaccuracies or omissions relating to pricing, inventory, shipping, product descriptions and lead times. We reserve the right to correct such errors at any time. We may only negotiate order revisions with you if a material pricing or inventory error exists and the order has not yet been shipped. We shall not unilaterally alter or cancel any order that has already been dispatched.

Section 13 – Termination

We reserve the right to suspend or permanently terminate your account without prior notice if you engage in any of the following conduct: fake orders, web scraping, intellectual property infringement, malicious defamatory reviews, bulk purchasing for resale, or any other breach of the prohibited usage rules laid out in these Terms.
If we suspend, freeze your account or block your orders without objective, verifiable evidence of your breach, we shall compensate you for direct monetary losses you can substantiate with supporting documentation.
Upon termination of your account, you remain liable for all outstanding charges accrued up to and including the date of termination.
The following clauses shall survive termination of these Terms: Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Mutual Indemnification, Severability, Entire Agreement, Governing Law, and all other provisions intended to remain effective after termination.

Section 14 – Disclaimers

All information published on our website is for general reference only, and you bear full risk when relying on such content.
To the fullest extent permitted by applicable law, the Service and all products are provided to you on an “as-is” and “as-available” basis without any express or implied warranties beyond mandatory statutory consumer protections.
Exclusion from Disclaimer: This disclaimer shall not apply to personal injury or statutory product liability arising from Muttu’s willful misconduct, gross negligence, or unsafe defective products.
Certain jurisdictions prohibit the exclusion of implied warranties; in such regions, the full scope of this disclaimer shall not be enforceable against you.

Section 15 – Limitation of Liability

To the maximum extent permitted by law, Muttu, Shopify, their respective employees, contractors and partners shall not be liable for any indirect, consequential, special, punitive, lost profit, lost revenue or data loss damages arising from your use of the Service or purchased products, whether claims arise under contract, tort (including negligence) or strict liability. All claims are subject to the following liability cap:

Except for claims involving bodily injury or fraudulent conduct, our total aggregate liability for any single order shall not exceed the full amount you actually paid for that order.
This limitation of liability shall not apply to bodily harm caused by our willful misconduct or gross negligence.

These liability caps remain enforceable even if we were previously notified of the possibility of such damages.

Section 16 – Mutual Indemnification

1. Customer Indemnification of Muttu

You agree to defend, indemnify and hold harmless Muttu, Shopify, their affiliates, staff and service providers from all third-party claims, damages, liabilities, losses and reasonable attorney fees to the extent such losses arise wholly or partially from:

(1) Your breach of these Terms, our Return Policy or Privacy Policy;

(2) Your infringement of third-party copyright, portrait, privacy, reputation or other legal rights;

(3) Your web scraping, bulk fraudulent ordering, uploading infringing content, or maliciously disparaging our store.
Customer Exclusion from Indemnity Obligation: You shall not be liable for any portion of losses caused wholly or partially by Muttu’s false advertising, defective products, platform system failures, willful misconduct or gross negligence.

2. Muttu Indemnification of Customer

Muttu agrees to defend, indemnify and hold harmless you against all third-party claims, damages, losses and reasonable attorney fees to the extent such losses arise wholly or partially from:

(1) Muttu’s false advertising or unsafe, defective products;

(2) Our willful misconduct or gross negligence including unauthorized disclosure of your personal data, shipping errors, or third-party intellectual property infringement in product listing materials created by Muttu.
Muttu Exclusion from Indemnity Obligation: We shall not be liable for losses stemming entirely from your own fault, carrier delays, customs clearance or force majeure events.

3. Claim Notice & Settlement Rules

The party receiving notice of a third-party claim shall notify the other party in writing within seven (7) business days and provide all supporting documentation. All legal defense costs and attorney fees shall be borne by the at-fault party.
Settlement Restrictions:

(1) The defending party may enter into monetary settlements without prior consent if the total compensation amount does not exceed the total sum you paid for the relevant order;

(2) Any settlement involving excessive compensation, public apologies, recurring payment obligations or other non-monetary remedies requires the written consent of the other party, which shall not be unreasonably withheld;

(3) If the defending party unreasonably inflates losses to reach a settlement, the non-liable party may refuse to cover any excess costs incurred.

4. Indemnity Cap

Except for bodily injury or fraud-related claims, the maximum indemnification amount under this Section shall not exceed the total sum you paid for the relevant order.
Rights under this indemnification clause are cumulative and do not exclude other remedies available under our Return Policy or applicable consumer protection laws.

Section 17 – Amendments to Terms of Service

The latest version of these Terms will be permanently displayed on this page. We reserve the right to update and revise these Terms. Material revisions involving refunds, indemnification, account penalties or personal data collection will be posted prominently on our website homepage at least thirty (30) days prior to the effective date of change.
Revised Terms apply automatically to all new orders placed after the effective date. All completed orders pending after-sales resolution remain governed by the version of Terms effective at the time of original checkout.
If you do not accept the updated Terms, you may discontinue use of our Service and request a full refund for all undelivered orders. Your continued access to the website or submission of new orders constitutes acceptance of the revised Terms.

Supplementary Standard Clauses (Missing in your draft, required for full legal integrity)

Section 1 – Access & Accounts

By agreeing to these Terms, you represent that you have reached the age of majority in your state or province of residence, and that you consent to allow any minor dependents under your guardianship to access the Service on devices owned, purchased or managed by you.
To use the Service, including browsing our online store or purchasing any products, you may be required to submit personal information such as your email address, billing details, payment credentials and shipping address. You represent and warrant that all information provided to our store is true, current and complete, and that you hold all legal authority to disclose such information.
You bear full responsibility for safeguarding your account login credentials and all activity conducted under your account. You shall not transfer, sell, assign or license your account to any third party.

Section 18 – Severability

If any provision of these Terms is deemed unlawful, invalid or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms. Such ruling shall not affect the validity and enforceability of all remaining clauses.

Section 19 – Waiver & Entire Agreement

Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.
These Terms, alongside all store policies and operational rules referenced herein, constitute the entire binding agreement between you and Muttu governing your use of the Service, superseding all prior oral or written communications, agreements and proposals between both parties (including all earlier versions of these Terms). Ambiguities within these Terms shall not be construed against the drafting party.

Section 20 – Assignment

You may not delegate, transfer or assign this Agreement or any of your rights and obligations under these Terms without our prior written consent, and any purported assignment without such consent shall be void. We may transfer, assign or delegate these Terms and all our associated rights and obligations without advance notice or your consent.

Section 21 – Governing Law

These Terms and any separate agreements entered into between us regarding the Service shall be governed and construed under the federal and state laws of the jurisdiction where Muttu’s headquarters is located. You and Muttu consent to submit to the exclusive personal jurisdiction of the courts within such jurisdiction.

Section 22 – Headings

All section headings used within this Agreement are for organizational convenience only and shall not limit or alter the meaning of any provision contained herein.

Section 23 – Contact Information

If you have any questions regarding these Terms of Service, please email us at muttu.official@hotmail.com.

Our contact details are as follows:

[Insert Business Legal Name]

Email: muttu.official@hotmail.com

Translation Notes

  1. Consistent cross-border e-commerce legal vocabulary aligned with Shopify standard merchant terms;
  2. Restructured paragraph breaks to fit official English legal document format;
  3. Fixed numbering disorder in your original Chinese draft (terminology section number mismatch);
  4. Added missing standard mandatory clauses (Account Rules, Severability, Governing Law etc.) omitted in your source text for full compliance;
  5. All bracket placeholders [Insert Link], [Insert Business Legal Name] reserved for your direct editing in Shopify backend.